Welcome to Shropshire Heat!

Frequently Asked Questions

FAQs

ShropshireHeat Frequently Asked Questions


Q . WHAT KIND OF STOVE SHOULD YOU CHOOSE ?

A. The first step you should take is to identify the heat output you require. Use the kilowatt calculator and enter the dimensions of your room and this will give you the kilowattage of stove you require. Any stove over 5kw will require a vent in the room, your HETAS installer will advise.

Q. SHOULD I CHOOSE A WOODBURNING OR MULTI FUEL STOVE

A. Our advice is opt for the multi fuel option where possible. This gives you the ability to burn both wood and coal dependant on your requirements. My own experience is that burning coal gives you the ability to leave the stove for extended periods unattended such as overnight or during the day while you are out working. Wood does facilitate overnight burning in larger stoves however coal does it with ease. You should also check if you live in a smoke exempt area, by checking on the DEFRA website (www.defra.gov.uk). There are stoves available which are DEFRA approved and can be used in smoke exempt areas.

Q. WHAT ARE THE DIMENSIONS AVAILABLE TO FIT THE STOVE?

A  It is difficult to give an answer to this question because the stove manufactures guideline’s differ with each company. A general rule of thumb is that we need to leave three times the diameter of the flue pipe away from combustable materials. For example if the flue pipe on the top is 125mm we need to leave three times 125mm equalling 375mm. There are however ways of reducing this distance by using safety barriers.

Q. IS MY CHIMNEY SUITABLE FOR A STOVE, OR I DON’T HAVE A CHIMNEY ?

A. Most chimneys are suitable for a wood or multi fuel stove although nine times out of ten the chimney requires a stainless steel liner. As HETAS approved installers we rarely install an appliance without the liner because we must guarantee that the gases given off by the stove must reach the top of the flue safely. If you don’t have a chimney this can by overcome by installing an insulated flue, it is more expensive that the flexible liner but give the ability to install a stove almost anywhere.

Q. HOW WILL I USE MY STOVE?

A. Our stove burns constantly from November to March, we light it and keep it running 24 hours a day. The room remains warm all through the winter we open it up during the evenings and to increase the temperature while we are in the room and set it to slumber whilst we are out.

Q. HOW DO I WANT MY STOVE TO LOOK ?

A. Lately the simple approach seems to be in fashion, a clean designed stove set into the wall with a plain back and sides set onto a black slate hearth. Although we build and install the stove to our customers requirements quite often prompted by a magazine picture.

Q. HOW DO I GET MY STOVE INSTALLED ?

A. It is essential that your stove is installed by a qualified and registered HETAS engineer, to ensure your home insurance is valid. If you live within a 20 mile radius of us our HETAS engineers will give you a free quotation for installation on the purchase of your stove. If you live outside of this area please log on to the HETAS website (www.hetas.co.uk)to find a registered engineer near to you.